Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service (PALS) offer confidential advice, support, and information on health related matters.
The information on the website was correct on the date it was published. We make every effort to keep the information on our website correct and up to date, but South Tyneside Council cannot accept responsibility for any errors or omissions, or liability for any inconvenience, loss or damage, however arising, from the use of, or reliance of this information. You should check any information with the relevant service before acting or relying upon it.Disclaimer - South Tyneside Council does not run this service
Contents
Overview
The Patient Advice and Liaison Service (PALS) offer confidential advice, support, and information on health related matters.
They provide a point of contact for patients, their families and their carers.
If you would like to provide feedback about your experience as a patient, or on behalf of a patient, you can contact PALS to discuss this with them.
They will advise you of how this can be fed back and processed for raising concerns / complaints.
Support available
PALS provides help in many ways.
For example, it can:
- help you with health-related questions
- help resolve concerns or problems when you're using the NHS
- tell you how to get more involved in your own healthcare
PALS can give you information about:
- the NHS
- the NHS complaints procedure, including how to get independent help if you want to make a complaint
- support groups outside the NHS
Who can access the service
There is no eligibility criteria to access the service.
How to access the service
If you have any concerns or queries, you can contact the service through their customer services department at Customer.services@stsft.co.uk.